Frequently Asked Question

Is there a maximum occupancy in the apartments?

Yes. Our apartments are only rented for 2 adults or a family ( a group of friends or two couples are not allowed)

Casa Esmeralda and Casa Magnolia have a limit of 2 adults and 2 kids.

Casa Alba, Casa Mila, Casa Serena, and Casa Lucia: 2 adults and a baby

Casa Blanca: 2 adults

Are there any apartment rules I should follow?

Yes, you must read and accept the terms and conditions in order to make a reservation with us. You will receive the apartment rules at the same time you get the entrance codes and all the necessary information about your apartment.

How do I pay the booking?

The payment is made by a virtual getaway with credit/debit card.

How do I know my booking has been confirmed?

You will get an automated e-mail confirming that we have received your booking a few minutes after you made it.
You will also receive another e-mail with a link to take you and your companion to the online check-ins.
Check your spam folder if you don’t have received any of those e-mails . You can contact us directly at

Do I need to register at the Destino Sitges apartments?

Yes, it is compulsory for guests to stay in accommodation establishments located in Catalonia to register there.

All guests must do online check-in before their arrival.
Once the reservation is received, we will send you an e-mail for you to do it. We will send you all the details about your apartment once it is done.

How can I cancel my booking? What penalties apply if I need to cancel it?

No money back: Please note, if cancelled, modified or in case of no-show, the total price of the reservation will be charged.
Pre-payment: You will be charged a prepayment of the total price at anytime.

For cancellations, send an email to

Are there any rules that I need to follow during my stay?

Yes, please read the terms and conditions before you confirm your reservation. You will find them at the end of it, where you place your personal details and the total amount of the reservation is showed.

Is the cleaning included?

The cleaning of your apartment during your stay is included in the total amount of your reservation.
We usually have a special promotion when the final cleaning fee is free. Otherwise the  final cleaning fee  is :

€15,00( Casa Alba, Lucia, Mila and Serena)
€30,00 ( Casa Esmeralda and Casa Magnolia)

Please notice: If you stay from 8 nights, you get one free cleaning of the apartment with fresh sheets and towels per week, if you stay 7 nights or less, the cleaning is only provided previous payment (see Extra Cleaning fee)

Do I have to leave a security deposit?

Yes, the booking requires a €300,00 guarantee deposit, which won’t be charged as long as the apartment has been left in the same condition found.

What happens if something breaks?

Notify us by email at or by a Whatssap text: +34 667853607 . If the damage was caused by negligence, the cost will be deducted from your security deposit.

Are there any extra costs?

No, everything is included in the total amount ( utilities as well (light, water, internet and gas) )

When can I enter to the apartment?

Check-in : from 3:00 pm. If you arrive after this hour, do not worry, you will able to enter to the building and the apartment by yourself with the digital codes we will provide you.

How can I enter to the apartment?

You will be able to enter the apartment for yourself. The building has an electronic system that you can access with the codes given to you in an email before your arrival.

What time do I have to check-out the apartment?

Check out: before 11 am

What should I do in my last day before leave the apartment ?

The apartment should be left in an acceptable condition. Dishes should be washed and rubbish cleared up and deposited in bins in the street. ( as you exit from the building, turn the right corner  and find the containers a few meters ahead of you)

What do I need to do if I want to stay longer?

Just notify it to at least one day before your scheduled check-out and we’ll be more than happy to accommodate you if the apartment is available.

Do you have early check-in? Can we drop off luggage before check-in?

If the apartment is unoccupied at the time of your arrival, you may certainly check-in early free of charge. Please keep in mind that this cannot be guaranteed.  Send us an email with this request at: and we’ll let you know if the early check-in is possible.

If the apartment is unavailable at the time of your arrival, you are welcome to leave your bags in the baggage room (on the ground floor, in front of the main entrance)

How can I contact if I need help during my stay?

Send us a WhatsApp message at +34 667853607 (From Mon, Thu, Fri,  9.30 am to 2.30 pm and from 5 pm to 8 pm. Sat, Sun from 12.30 pm to 8.30 pm) or +34 635250580  if you need anything. We’re here to assist you!

How can I request additional products or services for the apartment?

You can request them a day ahead by sending us an email  to or a Whatssap text to +34 667853607

How can I get to Destino Sitges apartments from the airport?

If you arrive at the T1 terminal, the best option is to take the bus (Mon Bus). If you arrive at T2, is better to take the train (Renfe).

Get to Destino Sitges by Bus ( PLANA company)

The company PLANA operates a bus service from Barcelona airport to Sitges:

The company website shows timetables and prices.
The bus stop is at Terminal 1 (T1). There is a free airport shuttle bus for passengers arriving at Terminal 2 (T2) located under the bridge outside T2B. The distance between the two terminals is 4km and the ride takes between 10-15 minutes. The shuttle bus runs every 7 minutes, 24/7.

Once you´ve arrived at Sitges, follow these instructions (9 minutes on foot) to get to Destino Sitges apartments.

Get to Destino Sitges by train (Renfe company)

The airport train station is situated opposite Terminal 2 (T2), and is connected to this terminal via an airbridge. There is also a Bus transit service between the train station and T1.
To get to Sitges you need to change trains at the station of El Prat de Llobregat and take a train in the opposite direction (VIA 3. VILANOVA I LA GELTRU direction)

Itinerary: Airport-El Prat de Llobregat (one stop). Service from the airport starts at 05.42 until 23.38. Trains run every 30 mins. Change trains at El Prat. Train for Sitges on Line R2 Sud takes 24 mins. Trains run every 30 minutes.

Check the timetable here
Once you´ve arrived at Sitges follow these instructions. It’s 5 minutes on foot. Follow the Google Maps instructions: You must pass underneath the train tracks.
Get to Destino Sitges apartments by taxi
There are taxi ranks at the main exits for Terminal 1 (T1) and Terminal 2 (T2). The fare for the ride is shown on the meter. In addition, there are surcharges for luggage, port/airport pick-up and drop-off, and toll charges if you take the motorway. (Fares are shown on a price list inside the taxi).
Taxi service is available 24/7.
Have a nice flight!

Where do I find a market?

You will find the Mercat Municipal of Sitges only at 7 minutes walking from the apartment. More information here
You have a mini market just around the corner. As you exit to your left, turn the corner and you will find it a few meters ahead.

Are there any coffee shops near by?

Yes, you will find a coffee shop named Bloom Cafe only at 120 mts from the apartment or if you want to take a walk, you will find Casa Ametller Origen it is also a grocery.

How do I request for a cot?

Please write to us at and ask for it.

Is smoking allowed in the building?

Smoking is not allowed inside the apartments. However, you can do it at the apartment’s balconies or terraces but never in the common areas of the building.

I have a pet. Can I bring it to the apartment?

No pets are allowed in any of the apartments.

Does the apartment have wi-fi?

All the apartments have free Wi-Fi.

Are there sheets and towels in the apartments?

Yes, all of our apartments have sheets and a set of towels for each guest. They also have the basic amenities so you don’t have to worry about that during your stay.

Is the kitchen equipped with appliances and utensils ?

Yes, almost all our apartments have a fully equipped kitchen plus air conditioning, satelital TV, a clothes washing machine, microwave, fridge, iron, kettle, Nespresso coffee machine, among others. Casa Magnolia and Casa Esmeralda have also a dishwasher.

Casa Blanca has a microowave and a small fridge, kettle, iron, TV,  but it doesn’t have a cooktop nor washing machine.

Does the building have a lift?

Yes, the building has a lift. It gets to all our apartments but Casa Blanca.
You must go to the second floor by lift and then take a few stairs to get to Casa Blanca.

Does my accommodation have a car parking space?

Street parking near the apartment is free on streets that do not have green, blue, or yellow lines drawn on them.
Always look for signs on the pavement indicating no parking.

Please find below a list of streets near the apartment that are free to car park:

Carrer Verge de la Llum
C. de Rita Benapres
Carrer de Angel Guimera
Travessia d’Angel Guimera
Carrer de Sant Ignasi
Carrer de Lluis Companys.

The nearest private parking is inside the `Mercadona Supermarket ´(5 minutes walk from the apartment), which has these rates


You can search for your apartment on Google Maps by typing ‘ Destino Sitges’ and get an idea of how far away the car parks are.

You will find more information about paid parking here

Will I need plug adaptors and what is the voltage in Spain?

The plugs are European style, so we recommend you come prepared with adaptors if your devices don’t have this connection. The voltage is 230 V.

I need an invoice for my company. Can you send me a proper invoice with my company details?

Of course, please send your company’s details to ahead of time so we can send it to you by email.